Designate the authorized Technical Contact for your account.

Applied Innovations has rolled out an enhanced Helm Control Panel that allows you to specify a separate authorized Technical Contact for your account. This means we’ll be able to more efficiently communicate information to our customer base by separating technical communications from billing and account management communications.

Prior to this update, you had the option of designating multiple contact emails, but there was no way of designating the type of information each contact would receive. So everyone got the same communications, be they technical, billing or account-related. Makes for a lot of unnecessary and duplicate email.

Now, just go into your Control Panel and add the appropriate data for your Technical Contact, and we’ll be able to get information directly to the people who need it.

Thanks to all of you who suggested this improvement!